Croydon · Phone and online advice

Mortgage broker for Croydon

Buying a home in Croydon, moving or reviewing your mortgage? Discuss the borrowing and the property with Count Ready, from your first questions through the application.

Begin with a free discussion by phone or online from our Chelmsford base. Confirm the service and written fees before chargeable work.

  • First purchases
  • Moves and mortgage reviews
  • Rental-property enquiries

Your home may be repossessed if you do not keep up repayments on your mortgage. Borrowing depends on assessment of the applicants and property.

Illustrative discussion of paperwork with a couple

Bring your plans and property questions

Explain the budget, income, deposit and timing. For a flat or rental, include the building’s obligations and intended use.

Start with the purpose

Mortgage advice for your Croydon plans

Choose the enquiry that reflects what you want to do.

Buying your first home

Explain the deposit you have, its source and the monthly payment you are comfortable with. Bring your questions about preparing to make an offer.

Start a first-time buyer enquiry

Selling and buying

Connect the equity in your present home to the next purchase. Discuss the current mortgage, additional borrowing and what could happen if the dates change.

Prepare for a mortgage review

Changing your present mortgage

Tell us whether the priority is a new deal, additional funds, a different term or a change in applicants. Explain the purpose and current agreement.

Remortgage enquiries

Earning through a business

Describe the way you trade and receive income. Discuss the records available and recent changes instead of assuming that one set of documents fits everyone.

Self-employed mortgage enquiries

Buying or refinancing a rental

Explain ownership, intended occupation, expected rent and costs. Include licences, permissions and any work required before letting.

Buy-to-let mortgage enquiries

Connect the purchase to everyday costs

Set a budget for the home you want

Account for the costs before and after completion.

Separate the deposit from other purchase costs

Allow for legal work, a survey, lender charges, moving and essential repairs. Check when funds are needed and the reserve left after completion.

Bring the actual reservation, exchange or completion dates if the seller or developer has set them. Discuss the consequences of delays before committing to a timetable.

Compare homes against the same monthly budget

A house, converted flat and flat in a managed block can have different ongoing obligations. Use the details and quotations for the property you are considering in Croydon.

  • Mortgage payments and existing commitments
  • Service charges, ground rent or estate charges where relevant
  • Council tax, energy, insurance and maintenance
  • Your actual travel, childcare and work costs
  • Savings for repairs and unexpected spending

Explain expected changes to earnings or household spending. The borrowing discussion needs to reflect life after the move.

Look at the home and the building

Buying a flat or house in Croydon

Raise property questions while the borrowing is being considered.

Leasehold flats and converted homes

Obtain the lease length, rent and charges, planned major works and block insurance information. Ask your conveyancer to explain obligations, restrictions and unresolved matters.

Guidance on buying a leasehold home

The building as well as the flat

Describe construction, condition, alterations and any outstanding repair or safety questions. Ask what survey, legal and lender information is needed for this particular building.

New homes and changing dates

Provide the reservation terms, price, incentives and expected completion date. Ask about the mortgage offer’s conditions and what to do if the price, specification or timetable changes.

Use flood information as a starting point

The official long-term service describes risk for the area around an address. It does not predict flooding at an individual home.

Check the area’s long-term flood risk

Bring the findings together

Discuss known flooding, repairs and relevant survey or legal findings alongside the buildings-insurance position.

The lender’s valuation, your survey and conveyancing enquiries answer different questions. Confirm what further investigation is needed for the home rather than relying on a borough-wide description.

Investigate the actual address

Croydon planning and building records

Use council guidance and professional enquiries to clarify the history.

Look up the property’s planning history

Use Croydon Council’s planning services to reach its application search. Check the address, proposal, decisions and relevant conditions, then raise unclear records with the council or conveyancer.

Croydon planning services and application search

Understand the public register’s limits

The council’s building-control guidance says the public search provides basic information, with complete records only from 2000. Enter the full reference, including slashes and zeros.

Croydon building-control register guidance

Ask for the documents behind the work

Explain extensions, conversions or changes to the layout. Ask which approvals and completion documents should be supplied, and how gaps in the history will be investigated.

A record search is one part of the purchase checks

Planning and building control have different purposes. A missing online result is not proof that no work occurred, and a listed application is not proof that the completed work has all required approvals.

Give unresolved matters to the professionals handling the purchase and explain them during the mortgage enquiry. Lender acceptance remains a separate assessment.

Explain the income you receive

Preparing the applicants’ financial picture

Different ways of earning call for different evidence.

Employment and variable pay

Set out basic pay, overtime, bonuses and other income separately. Explain a new role, probation, changing hours or an expected change in earnings.

Sole traders and company directors

Describe the business structure, available accounts and tax records, and what you receive personally. Explain significant changes in trading; turnover is not the same as your own income.

Sole-trader mortgage guidance
Director mortgage guidance

The records needed depend on the applicants, property and lender. Agree what to provide and use the secure document route confirmed with your adviser for identity, bank and income records. Report material changes while the application is being assessed.

Assess costs and consequences

Moving home or changing a mortgage

Bring the current agreement and explain the intended change.

Describe the current agreement

Prepare the mortgage balance, rate, payment, remaining term, deal end date and early repayment charges. Include an equity loan or other borrowing secured on the home.

Explain the change and its timing

For a move, set out the expected sale proceeds and purchase costs. For extra borrowing, explain its purpose. Raise changes in ownership, income or dates before comparing arrangements.

Compare the full cost

Discuss eligible options with the current lender and a different lender. Compare payments, fees, charges and the remaining balance over the same period, including costs added to the loan.

Consider the effect on the debt as well as the payment

Porting and additional borrowing depend on assessment and the mortgage agreement. Ask how the plan would change if the sale and purchase no longer complete together.

A longer term can lower monthly payments while increasing total interest. Moving other debts onto a mortgage puts the home at risk if repayments are missed. Review the purpose and total cost before deciding.

Discuss your existing mortgage

Check the proposed occupation

Rental borrowing and Croydon licensing

Address, occupation and council requirements belong in the early discussion.

Start with the address and occupation

Describe the owner, tenants or occupants, households, shared facilities and expected rent. Bring existing permissions and plans for any works.

Discuss rental-property borrowing

Check selective licensing for the location

Croydon’s 2026 selective licensing guidance covers specified wards and provides an area check. Review the address and current exemptions rather than assuming every rented home has the same requirement.

Croydon selective licensing and area check

Keep licensing and planning checks separate

The council has separate guidance about planning permission and established HMO use. A licence does not supply planning consent. Ask the relevant council team about the property and proposed occupation.

Croydon HMO planning guidance

Explain any intended holiday let, change between personal and rental use, or work before occupation. Mortgage and insurance requirements also depend on the intended use.

Holiday-let mortgage guidance

Include the wider obligations

Shared ownership and existing equity loans

The monthly budget needs more than the mortgage payment.

Confirm the service in writing

Count Ready’s mortgage fees and scope

Understand the costs for your case before chargeable work begins.

Confirm the fees for your case

Your first discussion is free. We usually charge £595 on mortgage offer and may receive lender commission. Our Terms include a £199 processing fee where applicable. For standard mortgage applications by visa holders living in the UK, the £595 offer fee is the only broker fee; no separate processing fee applies. International or specialist cases may differ.

Read our Terms of Business

Agree the service before chargeable work

Our Terms describe a comprehensive range of mortgages across the market, excluding deals available only directly from lenders. Confirm the written fees, payment stages and refund terms for your enquiry. Include lender and purchase costs in your budget.

MoneyHelper guidance on mortgage advice

Know what happens next

Preparing and progressing an enquiry

Keep the recommendation, evidence and purchase checks connected.

  1. Explain the enquiry

    Outline the applicants, borrowing purpose, approximate figures and timing. Include the property if known and the questions you want answered.

  2. Agree the advice and records

    Confirm the appointment format, written service and fees, and evidence needed. Agree a secure way to supply requested documents.

  3. Review the proposed mortgage

    Consider the recommendation, illustration, costs and conditions alongside the property’s survey and legal enquiries. The lender decides whether to offer the mortgage.

  4. Report changes through to completion

    Keep the adviser and conveyancer informed of changes in finances, applicants, property or dates. Discuss outstanding conditions and completion arrangements.

For an auction or works deadline, discuss bridging finance separately. For a business property, see commercial mortgage enquiries.

Advice from our Chelmsford base

How we handle Croydon enquiries

Confirm the appointment format when you contact us.

Croydon and the wider London enquiry

Give the property postcode or describe your search. This page focuses on Croydon; use the wider London guide for related enquiries.

London mortgage guide

Phone and online appointments

Count Ready is based in Chelmsford and does not have a Croydon office. Face-to-face meetings may be possible in some circumstances; confirm the location and availability before travelling.

Mortgage services across England

A conversation about your plans

You can ask about preparation before choosing a home. Explain the starting position and agree the next step for your circumstances.

Make a Croydon mortgage enquiry
Other established mortgage-area guides

Read public business information

Count Ready’s Google profile

Use current feedback and contact information when choosing a service.

Public feedback and contact information

Find Count Ready on Google

Read published customer feedback and business information on our Google profile.

View Count Ready on Google

Ask what the service will involve

Discuss the advice, costs, records and communication relevant to your enquiry. Feedback from another customer does not establish your eligibility or completion timetable.

Ask about your mortgage plans

Consider the household and home

Insurance alongside mortgage advice

Discuss needs and existing cover, subject to policy terms.

Protecting household commitments

Discuss who depends on your income, existing policies and the costs that would continue. Consider life insurance and critical illness cover in relation to those needs.

Life insurance
Critical illness cover

Income if you cannot work

Explain sick pay, savings and bills when discussing income protection. Review waiting periods, benefit limits, exclusions and the cover you already hold.

Income protection enquiries

Insurance for the intended use

Explain occupation, tenants or works. For a flat, check the block policy and your own responsibilities. Confirm cover and conditions for the property rather than assuming all uses are included.

Home insurance enquiries
Landlord insurance enquiries

Start your Croydon enquiry

Tell us what you want to do

Outline the applicants, borrowing purpose, approximate figures and timing. Include the address if known, or the home you are looking for and the questions you want to discuss.

Call 01245 934515 or request a callback.

Optional

Basic income before tax

Applicant 1

Optional

Basic income before tax

Applicant 2

Optional

Basic income before tax

Tell us your property value / purchase price or simply write I do not know yet

Optional

For mortgage requirements ( Optional )

Enquiring does not commit you to a mortgage or chargeable work. Agree a secure route for requested identity, bank and income documents.

Questions before applying

Croydon mortgage questions

Appointments, property records, rental checks and fees.

How can I speak to a mortgage broker about a Croydon property?

Count Ready handles Croydon enquiries by phone and online from its Chelmsford base. We do not have a Croydon office. Use the enquiry form, call or request a callback to explain your plans. Face-to-face meetings may be possible in some circumstances; confirm the location and availability before travelling.

Can I discuss a mortgage before making an offer?

Yes. Bring an outline of the applicants, income, deposit and debts, and the payment you could maintain after moving. Include the costs of buying and running the home. You can discuss these before choosing an address. Any borrowing estimate or agreement in principle remains subject to the lender’s assessment and the particular property.

What should I check when buying a flat in Croydon?

Ask for the remaining lease, service charges, ground rent, planned major works and block insurance information. Explain the construction and condition of the building, including any unresolved safety or repair questions. Your conveyancer, surveyor and adviser have different roles. A flat being advertised for sale does not establish that it meets a lender’s requirements.

Does Croydon’s building-control register show every past alteration?

No. The council says the public register provides basic information and has complete records only from 2000. Its guidance asks you to enter the full reference, including slashes and zeros. Use the address and relevant work details too. Ask the council or conveyancer about missing documents; a search result alone does not establish that the work has every required approval.

Do all rented homes in Croydon need the same licence?

No. The council’s selective licensing scheme covers specified wards, while its additional HMO scheme applies across the borough to qualifying smaller HMOs. Mandatory HMO licensing and exemptions also need consideration. Check the actual address, occupation and current council guidance. Licensing, planning permission, mortgage conditions and insurance are separate matters; one does not confirm the others.

Can I enquire if I am self-employed, have credit problems or hold a UK visa?

Yes. Explain the position of each applicant, including current income, available records, credit events and dates, and UK residence permission where relevant. For business income, explain what you receive personally and any recent changes. The evidence and mortgage options depend on the case and lender criteria. No fixed trading period or visa description guarantees acceptance.

What information helps with a move or remortgage?

Prepare the current balance, payment, rate, remaining term, deal end date and early repayment charges. Explain the proposed change, any extra borrowing and the likely dates. Include other borrowing secured on the home. Porting or changing a mortgage needs assessment. Compare payments, fees and outstanding balances over the same period rather than choosing on the initial rate alone.

Will a flood-risk result tell me whether a home is mortgageable?

No. The official long-term service describes area risk and does not predict flooding at a particular property. Explain known flooding, repairs, survey and legal findings, and the insurance position. The lender and insurer each apply their own requirements. Ask what further information is needed for the address before relying on a map result.

How much does Count Ready charge for mortgage advice?

The first discussion is free. We usually charge £595 on mortgage offer and may receive lender commission. The Terms include a £199 processing fee where applicable. For standard mortgage applications by visa holders living in the UK, the £595 offer fee is the only broker fee and no separate processing fee applies. International or specialist cases may differ. Confirm the written fees, payment stages and refund terms before chargeable work.

Can shared ownership, an existing equity loan and insurance be discussed?

Yes. Shared ownership requires a budget for the mortgage on your share, rent and charges, with the provider’s eligibility and lease terms checked. Help to Buy: Equity Loan in England is closed to new applications; tell us about an existing loan when reviewing or selling the home. Insurance discussions can cover household commitments, existing policies and the property’s intended use, subject to the policy’s terms.

Read current official guidance

Content reviewed 9 October 2026. General information only. Confirm current lender, council and scheme requirements for your circumstances and property.

Talk through your Croydon mortgage plans

Bring the questions you want answered and agree the next step for your enquiry.

Your home may be repossessed if you do not keep up repayments on your mortgage.