Buying your first home
Explain the deposit you have, its source and the monthly payment you are comfortable with. Bring your questions about preparing to make an offer.
Start a first-time buyer enquiryCroydon · Phone and online advice
Buying a home in Croydon, moving or reviewing your mortgage? Discuss the borrowing and the property with Count Ready, from your first questions through the application.
Begin with a free discussion by phone or online from our Chelmsford base. Confirm the service and written fees before chargeable work.
Your home may be repossessed if you do not keep up repayments on your mortgage. Borrowing depends on assessment of the applicants and property.
Explain the budget, income, deposit and timing. For a flat or rental, include the building’s obligations and intended use.
Start with the purpose
Choose the enquiry that reflects what you want to do.
Explain the deposit you have, its source and the monthly payment you are comfortable with. Bring your questions about preparing to make an offer.
Start a first-time buyer enquiryConnect the equity in your present home to the next purchase. Discuss the current mortgage, additional borrowing and what could happen if the dates change.
Prepare for a mortgage reviewTell us whether the priority is a new deal, additional funds, a different term or a change in applicants. Explain the purpose and current agreement.
Remortgage enquiriesDescribe the way you trade and receive income. Discuss the records available and recent changes instead of assuming that one set of documents fits everyone.
Self-employed mortgage enquiriesRaise your current residence permission, credit history and relevant dates early, so they can be considered alongside the rest of the enquiry.
Mortgage enquiries with a UK visaExplain ownership, intended occupation, expected rent and costs. Include licences, permissions and any work required before letting.
Buy-to-let mortgage enquiriesConnect the purchase to everyday costs
Account for the costs before and after completion.
Allow for legal work, a survey, lender charges, moving and essential repairs. Check when funds are needed and the reserve left after completion.
Bring the actual reservation, exchange or completion dates if the seller or developer has set them. Discuss the consequences of delays before committing to a timetable.
A house, converted flat and flat in a managed block can have different ongoing obligations. Use the details and quotations for the property you are considering in Croydon.
Explain expected changes to earnings or household spending. The borrowing discussion needs to reflect life after the move.
Look at the home and the building
Raise property questions while the borrowing is being considered.
Obtain the lease length, rent and charges, planned major works and block insurance information. Ask your conveyancer to explain obligations, restrictions and unresolved matters.
Guidance on buying a leasehold homeDescribe construction, condition, alterations and any outstanding repair or safety questions. Ask what survey, legal and lender information is needed for this particular building.
Provide the reservation terms, price, incentives and expected completion date. Ask about the mortgage offer’s conditions and what to do if the price, specification or timetable changes.
The official long-term service describes risk for the area around an address. It does not predict flooding at an individual home.
Check the area’s long-term flood riskDiscuss known flooding, repairs and relevant survey or legal findings alongside the buildings-insurance position.
The lender’s valuation, your survey and conveyancing enquiries answer different questions. Confirm what further investigation is needed for the home rather than relying on a borough-wide description.
Investigate the actual address
Use council guidance and professional enquiries to clarify the history.
Use Croydon Council’s planning services to reach its application search. Check the address, proposal, decisions and relevant conditions, then raise unclear records with the council or conveyancer.
Croydon planning services and application searchThe council’s building-control guidance says the public search provides basic information, with complete records only from 2000. Enter the full reference, including slashes and zeros.
Croydon building-control register guidanceExplain extensions, conversions or changes to the layout. Ask which approvals and completion documents should be supplied, and how gaps in the history will be investigated.
Planning and building control have different purposes. A missing online result is not proof that no work occurred, and a listed application is not proof that the completed work has all required approvals.
Give unresolved matters to the professionals handling the purchase and explain them during the mortgage enquiry. Lender acceptance remains a separate assessment.
Explain the income you receive
Different ways of earning call for different evidence.
Set out basic pay, overtime, bonuses and other income separately. Explain a new role, probation, changing hours or an expected change in earnings.
Describe the business structure, available accounts and tax records, and what you receive personally. Explain significant changes in trading; turnover is not the same as your own income.
Sole-trader mortgage guidanceExplain the contract, payment basis and any gaps in work. For a joint application, include each person’s income, commitments, residence and credit position.
Contractor mortgage guidanceThe records needed depend on the applicants, property and lender. Agree what to provide and use the secure document route confirmed with your adviser for identity, bank and income records. Report material changes while the application is being assessed.
Assess costs and consequences
Bring the current agreement and explain the intended change.
Prepare the mortgage balance, rate, payment, remaining term, deal end date and early repayment charges. Include an equity loan or other borrowing secured on the home.
For a move, set out the expected sale proceeds and purchase costs. For extra borrowing, explain its purpose. Raise changes in ownership, income or dates before comparing arrangements.
Discuss eligible options with the current lender and a different lender. Compare payments, fees, charges and the remaining balance over the same period, including costs added to the loan.
Porting and additional borrowing depend on assessment and the mortgage agreement. Ask how the plan would change if the sale and purchase no longer complete together.
A longer term can lower monthly payments while increasing total interest. Moving other debts onto a mortgage puts the home at risk if repayments are missed. Review the purpose and total cost before deciding.
Discuss your existing mortgageCheck the proposed occupation
Address, occupation and council requirements belong in the early discussion.
Describe the owner, tenants or occupants, households, shared facilities and expected rent. Bring existing permissions and plans for any works.
Discuss rental-property borrowingCroydon’s 2026 selective licensing guidance covers specified wards and provides an area check. Review the address and current exemptions rather than assuming every rented home has the same requirement.
Croydon selective licensing and area checkThe council lists additional licensing across the borough for qualifying smaller HMOs, alongside mandatory HMO licensing. Confirm the scheme and exemptions for the actual occupation.
Croydon additional HMO licensingThe council has separate guidance about planning permission and established HMO use. A licence does not supply planning consent. Ask the relevant council team about the property and proposed occupation.
Croydon HMO planning guidanceExplain any intended holiday let, change between personal and rental use, or work before occupation. Mortgage and insurance requirements also depend on the intended use.
Holiday-let mortgage guidanceInclude the wider obligations
The monthly budget needs more than the mortgage payment.
Check the provider’s current eligibility and lease terms. Build a budget for the mortgage on your share, rent on the remaining share and charges; ask about repair and resale responsibilities.
Shared-ownership mortgage guidanceHelp to Buy: Equity Loan in England is closed to new applications. Tell us about an existing loan when discussing a sale or mortgage change, and check the administration required.
Mortgage changes with Help to BuyConfirm the service in writing
Understand the costs for your case before chargeable work begins.
Your first discussion is free. We usually charge £595 on mortgage offer and may receive lender commission. Our Terms include a £199 processing fee where applicable. For standard mortgage applications by visa holders living in the UK, the £595 offer fee is the only broker fee; no separate processing fee applies. International or specialist cases may differ.
Read our Terms of BusinessOur Terms describe a comprehensive range of mortgages across the market, excluding deals available only directly from lenders. Confirm the written fees, payment stages and refund terms for your enquiry. Include lender and purchase costs in your budget.
MoneyHelper guidance on mortgage adviceRead Count Ready’s current company information. The FCA explains how to check a firm’s permissions and contact details for the service you want.
About Count ReadyKnow what happens next
Keep the recommendation, evidence and purchase checks connected.
Outline the applicants, borrowing purpose, approximate figures and timing. Include the property if known and the questions you want answered.
Confirm the appointment format, written service and fees, and evidence needed. Agree a secure way to supply requested documents.
Consider the recommendation, illustration, costs and conditions alongside the property’s survey and legal enquiries. The lender decides whether to offer the mortgage.
Keep the adviser and conveyancer informed of changes in finances, applicants, property or dates. Discuss outstanding conditions and completion arrangements.
For an auction or works deadline, discuss bridging finance separately. For a business property, see commercial mortgage enquiries.
Advice from our Chelmsford base
Confirm the appointment format when you contact us.
Give the property postcode or describe your search. This page focuses on Croydon; use the wider London guide for related enquiries.
London mortgage guideCount Ready is based in Chelmsford and does not have a Croydon office. Face-to-face meetings may be possible in some circumstances; confirm the location and availability before travelling.
Mortgage services across EnglandYou can ask about preparation before choosing a home. Explain the starting position and agree the next step for your circumstances.
Make a Croydon mortgage enquiryRead public business information
Use current feedback and contact information when choosing a service.
Public feedback and contact information
Read published customer feedback and business information on our Google profile.
View Count Ready on GoogleDiscuss the advice, costs, records and communication relevant to your enquiry. Feedback from another customer does not establish your eligibility or completion timetable.
Ask about your mortgage plansConsider the household and home
Discuss needs and existing cover, subject to policy terms.
Discuss who depends on your income, existing policies and the costs that would continue. Consider life insurance and critical illness cover in relation to those needs.
Life insuranceExplain sick pay, savings and bills when discussing income protection. Review waiting periods, benefit limits, exclusions and the cover you already hold.
Income protection enquiriesExplain occupation, tenants or works. For a flat, check the block policy and your own responsibilities. Confirm cover and conditions for the property rather than assuming all uses are included.
Home insurance enquiriesStart your Croydon enquiry
Outline the applicants, borrowing purpose, approximate figures and timing. Include the address if known, or the home you are looking for and the questions you want to discuss.
Call 01245 934515 or request a callback.
Enquiring does not commit you to a mortgage or chargeable work. Agree a secure route for requested identity, bank and income documents.
Questions before applying
Appointments, property records, rental checks and fees.
Count Ready handles Croydon enquiries by phone and online from its Chelmsford base. We do not have a Croydon office. Use the enquiry form, call or request a callback to explain your plans. Face-to-face meetings may be possible in some circumstances; confirm the location and availability before travelling.
Yes. Bring an outline of the applicants, income, deposit and debts, and the payment you could maintain after moving. Include the costs of buying and running the home. You can discuss these before choosing an address. Any borrowing estimate or agreement in principle remains subject to the lender’s assessment and the particular property.
Ask for the remaining lease, service charges, ground rent, planned major works and block insurance information. Explain the construction and condition of the building, including any unresolved safety or repair questions. Your conveyancer, surveyor and adviser have different roles. A flat being advertised for sale does not establish that it meets a lender’s requirements.
No. The council says the public register provides basic information and has complete records only from 2000. Its guidance asks you to enter the full reference, including slashes and zeros. Use the address and relevant work details too. Ask the council or conveyancer about missing documents; a search result alone does not establish that the work has every required approval.
No. The council’s selective licensing scheme covers specified wards, while its additional HMO scheme applies across the borough to qualifying smaller HMOs. Mandatory HMO licensing and exemptions also need consideration. Check the actual address, occupation and current council guidance. Licensing, planning permission, mortgage conditions and insurance are separate matters; one does not confirm the others.
Yes. Explain the position of each applicant, including current income, available records, credit events and dates, and UK residence permission where relevant. For business income, explain what you receive personally and any recent changes. The evidence and mortgage options depend on the case and lender criteria. No fixed trading period or visa description guarantees acceptance.
Prepare the current balance, payment, rate, remaining term, deal end date and early repayment charges. Explain the proposed change, any extra borrowing and the likely dates. Include other borrowing secured on the home. Porting or changing a mortgage needs assessment. Compare payments, fees and outstanding balances over the same period rather than choosing on the initial rate alone.
No. The official long-term service describes area risk and does not predict flooding at a particular property. Explain known flooding, repairs, survey and legal findings, and the insurance position. The lender and insurer each apply their own requirements. Ask what further information is needed for the address before relying on a map result.
The first discussion is free. We usually charge £595 on mortgage offer and may receive lender commission. The Terms include a £199 processing fee where applicable. For standard mortgage applications by visa holders living in the UK, the £595 offer fee is the only broker fee and no separate processing fee applies. International or specialist cases may differ. Confirm the written fees, payment stages and refund terms before chargeable work.
Yes. Shared ownership requires a budget for the mortgage on your share, rent and charges, with the provider’s eligibility and lease terms checked. Help to Buy: Equity Loan in England is closed to new applications; tell us about an existing loan when reviewing or selling the home. Insurance discussions can cover household commitments, existing policies and the property’s intended use, subject to the policy’s terms.
Content reviewed 9 October 2026. General information only. Confirm current lender, council and scheme requirements for your circumstances and property.
Bring the questions you want answered and agree the next step for your enquiry.
Your home may be repossessed if you do not keep up repayments on your mortgage.